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What is Your Return Policy?
All items sold by FCT Assembly are warranted to be free from defects from the manufacturer material, and workmanship prior to installation. Any alteration or improper use will void this warranty. Warranty is limited, at our option, to the replacement, repair, or credit of the defective merchandise. The determination of all warranty claims will be at the sole discretion of FCT Assembly. Warranty does not cover any direct or indirect costs, such as labor or damages, arising from the use of our products or parts. Special order parts are not returnable for any reason outside of our normal replacement warranty. This includes all custom-made products such as stencils and BGA Reworks. We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items. However, we reserve the right to charge a restocking fee of up to 15% of the order. We do not pay or reimburse the costs for shipping returns back to our location. Within 30 days of receipt of your order, you may return products that: - Are in their original packaging
- Have original manufacture information
- Are not used, installed, or disassembled
- Are not damaged due to incorrect installation
- Do not have missing parts, hardware or instructions
The following are not returnable, except for warranty repair or replacement: - Custom or special orders (Such as custom: stencils, BGA Reworks etc.)
- Tools
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund for the parts sales amount will be issued. All applicable sales taxes will be refunded. Shipping charges are non-refundable. We reserve the right to charge a restocking fee of up to 25% of the order for orders that meet the return criteria and are returned after 30 days but not to exceed 90 days. Returns that fall outside of the above listed criteria will be decided upon on a case-by-case basis. You must notify us prior to returning any items - all unauthorized / un-notified returns will be refused and sent back. Items incorrectly shipped to FCT Assembly will be refused & returned. Items not purchased from FCT Assembly will not be accepted. If we ship your order to you and it is undeliverable or refused by the recipient, then it will be returned to us for processing. Refused orders are costly in that they need to be picked, packed and shipped. FCT Assembly incurs the costs for shipping both to you and for the return to us. Upon return of your order to us, we will issue credit to you for the returned parts less the outbound and incoming shipping costs and a nominal restocking fee.
Errors, Omissions, and References
FCT Assembly is not responsible for any errors or omissions in this storefront, nor are they responsible for damages resulting either directly or indirectly. The manufacturer's names are used for descriptive purposes only and in no way does FCT Assembly imply or lend a direct connection between FCT Assembly, its products, and said manufacturers. Refunds for shipping
We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error only. Damaged Products
If your product has been damaged in shipment, please contact our Customer Service Department within 48 hours of receipt of your product to begin the returns process. We'll then contact you via email with further instructions on filing your claim, and replacing the damaged product. Guarantee
FCT Assembly guarantees the workmanship of the products sold. If you have received a defective product, please review the manufacturer information included with your new product. If you wish to return it, please contact our Customer Service Department at (503) 956-1399 . Alternatively, you may send us an email.
Questions, problems, suggestions?
If you have any problems with your order, please don't hesitate to contact out customer service department Monday thru Friday 8AM-5PM Pacific Standard time.
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